Oppa Bear FAQ
Hi, Oppa Bear! I know some of you have a few questions, and here are the ones I hear asked frequently. If I haven’t answered the question you have,Contact Us and one of our bear or human customer service reps will be happy to help you!

Where are you located? Oppa Bear is in Puchong, Selangor, Malaysia. We do most of our business online but if you are in the area, Contact Us about stopping by!

What are your hours?
All year round, we are here doing important teddy bear work Monday – Friday, 9am – 6pm (MYT), UTC +8 Kuala Lumpur, Malaysia.

What are the bears made of?
We made our bear fresh from our local manufacturing, lightweight, non-clumping materials that keep their shape, using plush material, filler by 100% PP Cotton, are super soft and meet or exceed every safety and craftsmanship manufacturing standard. We are NOT ordinary bears. We’re Giant Teddy brand Bears. And you’ll feel the difference in every hug.

Where are the bears made?
Made in MALAYSIA Made in the Malaysia – Right here in our factory at Selangor, Malaysia.

Can the bears be washed?
We do like to stay tidy so you can surface clean us but please don’t submerge us in water. And be gentle – we’re ticklish.

When you surface clean, use minimal cool water and no harsh cleaners. Fluff our fur as it air dries to keep it plushy and soft. You can even use a very soft bristle brush or a child’s toothbrush to gently fluff out our fur after it dries.

How fast will I get my bear after ordering?
That depends on where we are going and what shipping method you choose.

Can I request delivery on a certain day?
If you would like your order to arrive on a specific date, we will make every effort to accommodate your request*

How do your bears travel during shipping?
We are all shipped in a plain cardboard box. Our larger size bears are shipped in a vacuum sealed bag so they can travel in a smaller box. Open carefully when they arrive and watch them spring to LIFE SIZE!

Do you offer gift-wrapping?
For the Christmas season, we mostly do NOT offer a gift wrapping option. Some of our Bear Hug Care Packages come pre-packaged as a gift.

How can I customize my gift?
EVERY Oppa Bear purchase comes with a complimentary greeting card – just type your message in the “Message in Card” box located on the product page. You can use up to 70 words (words, not just characters!) and we’ll print it on one of our custom greeting cards and tuck it into the box with your Oppa Bear by purchase.

We also offer Personalized Shirt options, to make your gift one of a kind!

How big are your bears?Big. Enormous. Oppa Bear is more than a name – it’s an accurate description! We have some smaller bears about 18-20 inches, head-to-toe, that are still bigger than most teddy bears, but we go all the way up to 72 inches. That’s six feet of big huggable bear! Although some of our Bear Families eat more glazed donuts, so bear body parts are much bigger in comparison. We are all amazingly awesome, soft and cuddly… and BIG

You can Shop By Size and meet all the bears that way to help you see just how big each bear really is since a life size teddy bear six feet tall is still much bigger than a person that size.

Do you have Birthday Bears?
Birthday Teddy Bears love to celebrate the special day for anyone from 1 to 100.

How do I contact you?
You can Contact Us via phone, email, social media or even old-fashioned snail mail.

What colors do your bears come in?
A kaleidoscope of colors! Shop By Color and pick your favorite.

Who buys Oppa Bear? Who doesn’t?! Bosses and employees. Husbands and wives, parents and kids, grandparents and grandkids, boyfriends and girlfriends, best friends, neighbors, church groups, business gifts, trade-show staff, new parents, people throwing baby showers and parties of all types, library staff, charities… I could go on, but you get the idea. There is a Oppa Bear perfect for just about anyone and anything you can imagine.

What are some reasons to give a Oppa Bear as a gift?
EVERYTHING is better with a bear! You can get some ideas looking at our ILOVEU Bears, Special Occasion Bears, Birthday Bears, bears for Love and Personalized Teddy Bear pages, and be inspired to find new and fun reasons to give someone a hug and smile.